Last updated: February 15, 2025

Privacy policy

Your trust matters. We explain how we collect, use, and protect your personal data when you use ExpressZygo shipping services.

Introduction

ExpressZygo Inc. ("ExpressZygo", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy describes how we handle your information in connection with our shipping, tracking, and related services. It applies to customers, recipients, and website visitors.

Data we collect

We may collect, use, and store different types of personal data:

  • Identity & contact data: name, email, phone, company name, billing address.
  • Shipment data: sender/recipient details, package content (as declared), tracking numbers, delivery instructions.
  • Financial data: payment card details (processed via PCI‑compliant partners), invoices, transaction history.
  • Technical data: IP address, browser type, cookies, and usage statistics when you visit our website.
  • Special categories: only if explicitly provided (e.g., customs declarations for restricted goods).

How we use your information

Purpose Legal basis
To provide shipping, tracking, and customer support Performance of contract
To process payments and prevent fraud Legal obligation / legitimate interest
To send service notifications (delay, delivery alerts) Performance of contract
To improve our website and services (analytics) Consent / legitimate interest
To comply with customs, tax, or legal requirements Legal obligation
Marketing (with opt‑out) – newsletters, offers Consent (you may withdraw)

Who we share data with

We may share your personal data with the following categories of recipients:

  • Carriers & logistics partners: to fulfill shipments (e.g., USPS, FedEx, local couriers).
  • Customs authorities: when required for international shipments.
  • Payment processors: Stripe, Braintree – we never store full card numbers.
  • IT service providers: cloud storage, email delivery, analytics (Google Analytics).
  • Professional advisors: lawyers, auditors if necessary.
  • Business transfers: in case of merger or acquisition.

We require all third parties to respect your data and process it only for specified purposes.

International data transfers

As a global shipping company, your data may be transferred to countries outside your home country (e.g., to the destination country for customs clearance). We ensure appropriate safeguards (Standard Contractual Clauses) for transfers from the EEA or UK.

Cookies & tracking

We use cookies to enhance your experience, analyze traffic, and personalize content. You can manage preferences via our cookie banner or browser settings. Third‑party cookies (e.g., Google Analytics) help us understand site usage.

Security & retention

We implement technical and organizational measures (encryption, access controls) to protect your data. We retain personal data only as long as necessary for the purposes stated, or to comply with legal obligations (e.g., tax records kept for 7 years).

Your rights

Depending on your location, you may have rights including:

Access & portability
Rectification & erasure
Restriction & objection

To exercise rights, contact privacy@ExpressZygo.online. We respond within 30 days.

Children's privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

Changes to policy

We may update this policy. The "last updated" date at the top reflects the latest revision. Material changes will be notified via email or website notice.

Contact us

If you have questions or complaints regarding this privacy policy:

privacy@ExpressZygo.online
+1 (555) 123-4567 (ask for Data Protection Officer)
ExpressZygo Inc., 4550 West 38th Street, Chicago, IL 60632, USA

For EEA/UK residents: ExpressZygo's representative can be reached at eu-rep@ExpressZygo.online. You also have the right to lodge a complaint with your local data protection authority.