guide · best practices

Damage prevention & packaging tips

Proper packaging is the best way to ensure your shipment arrives safely. Follow these guidelines to protect your items and avoid delays.

5 essential packaging tips

Use a box that fits your item snugly. Too much space means items shift; too tight risks crushing. Cushion gaps with filler material.

Use plastic bags or wrap for items that could be damaged by moisture. Sealants and waterproof tape help.

Heavy items go at the bottom, lighter on top. Distribute weight evenly to prevent tipping.

Use strong packing tape (at least 2" wide) in a six‑strip pattern (H‑taping). Avoid duct tape or masking tape.

Place labels on top, not over seams. Use clear pouches for addresses. Remove old labels.

Use "FRAGILE" stickers on all sides for delicate items. Indicate "THIS SIDE UP" when orientation matters.

Recommended packaging materials

Cushioning for fragile items. Use 2‑3 layers.

Fill voids, wrap individual items. Avoid newspaper (ink may transfer).

Excellent for void fill. Use anti‑static for electronics.

For heavy items >20kg. Extra strength.

✓ Use a new, sturdy box
Reused boxes may be weakened. If reusing, remove old labels and reinforce corners.

✓ Cushion all sides
Items should not touch the box walls. Minimum 2 inches of cushioning material.

✓ Seal with pressure-sensitive tape
Apply at least three strips on top and bottom (H‑tap).

✓ Include a duplicate label inside
If the outer label is damaged, we can still identify your package.

✗ Don't use string, rope, or twine
These can snag in sorting equipment and tear labels.

✗ Don't overpack or underpack
Boxes bulging or loose items both increase damage risk.

✗ Don't use masking or duct tape
They don't hold securely during transit.

✗ Don't write directly on the box
Use labels or clear pouches — writing may smudge or be misread.

Electronics
Use anti‑static bubble wrap, original box if possible. Remove batteries.

Liquids
Seal tightly, place in zip‑lock bag, use absorbent material around.

Artwork / mirrors
Use corner protectors, "glass" labels, and rigid cardboard sandwich.